Red Sail Advisors LLC

Consulting to Mission Driven Organizations

75. Susan Keane Baker: Best Intentions and the Patient Experience

“You’re never sorry you were kind…”

This week, I discuss the impact of busyness on the business of health care with author and expert, Susan Keane Baker. We review issues related to kindness, accountability, presence, leadership, and the state of the industry when it comes to elevating the patient experience.

Thank you to Susan for her time and insights. She can be reached at her website here.

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4 responses to “75. Susan Keane Baker: Best Intentions and the Patient Experience”

  1. Jill Avatar
    Jill

    Great conversation! Loved the sound bite- “We demonstrate respect when we let people know they matter.” Lots to think about and put into action!

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    1. Rey Avatar
      Rey

      Thanks, Jill. I couldn’t agree with you more.

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  2. Ann Callahan Avatar
    Ann Callahan

    I loved hearing how an accountability pie chart can generate helpful patient experience techniques and positive stories to recognize.  Great episode!

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    1. Rey Avatar
      Rey

      Thanks, Ann!

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